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Politica dei rimborsi / Criteri di rimborso

Due to COVID-19, all items are final sale. We are unable to return or exchange any item for any reason. Thank you!

You can always contact us with questions at shes.a.praya@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, books, journals, drink ware,hats, and accessories cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Black Friday and Cyber Monday Sales are included in this.ย 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once weโ€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youโ€™ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.